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Store Policy

Customer Care

At BrightSource Solutions, we are committed to providing you with exceptional customer care and ensuring that your experience with us is nothing short of extraordinary. Our dedicated team is here to assist you, address your inquiries, and resolve any concerns promptly and efficiently.

 

Contact Us

Feel free to reach out to our friendly customer support team for any questions, assistance, or feedback you may have. You can contact us through the following channels:

  • Email: info@brightsourcepros.com

  • Phone: 732-804-1410

  • Contact Form: You can also use the contact form on our website to submit your queries or concerns.

 

Business Hours

Our customer care team is available to assist you during the following hours:

  • Monday to Friday: 9am to 5pm EST

  • Saturday and Sunday: Closed

 

Frequently Asked Questions (FAQ)

 

Before reaching out to us, consider visiting our comprehensive FAQ section on the website. We have compiled a list of common questions and answers that may address your query promptly. It covers topics such as order processing, shipping, returns, and more.

 

Order Status and Tracking

 

For updates on your order status or tracking information, simply log in to your account on our website. You can view the latest order updates and track the delivery progress directly from your account dashboard.

 

Product Support

 

If you require assistance with our products, our knowledgeable team is here to help. Whether you need guidance on product usage, troubleshooting, or maintenance, we'll provide you with the necessary support.

 

Returns and Refunds

 

If you need to initiate a return or request a refund, please refer to our dedicated Return Policy section for detailed instructions. For any further assistance, don't hesitate to contact our customer support team.

 

Feedback and Reviews

 

Your feedback is invaluable to us. We welcome your reviews and suggestions to continually enhance our products and services. Let us know about your experience with BrightSource Solutions through product reviews or by providing feedback to our customer support team.

 

Privacy and Security

 

Rest assured that your personal information is handled with the utmost care and security. Our Privacy Policy outlines our commitment to protecting your data and ensuring confidentiality.

At BrightSource Solutions, our customers are at the heart of everything we do. We thank you for choosing us as your preferred provider, and we look forward to serving you with excellence and dedication.

 

Remember, for any assistance, questions, or support, our customer care team is just an email or call away. Your satisfaction is our priority!

Wholesale Inquiries

Thank you for your interest in sourcing wholesale LED lighting from BrightSource Solutions. We are thrilled to offer you our premium LED lighting products for your business needs.

 

How to Inquire

 

To explore wholesale opportunities and receive access to our competitive wholesale pricing, kindly reach out to us via email at [email address]. Our dedicated Wholesale Department will promptly respond to your inquiry and provide you with the necessary information to initiate the wholesale process.

 

Wholesale Benefits

 

Partnering with BrightSource Solutions as a wholesale customer grants you a range of benefits:

  • Access to our extensive selection of high-quality LED lighting products.

  • Competitive wholesale pricing designed to suit your business requirements.

  • Expert guidance from our wholesale team to address your inquiries and assist you in selecting the right products.

  • Flexibility in order quantities to accommodate your unique needs.

  • Reliable and efficient shipping services to ensure your wholesale order is delivered promptly.

 

Wholesale Policies

 

To streamline our wholesale process and maintain the highest level of service, we kindly request all wholesale inquiries to be made via email. By doing so, our Wholesale Department can efficiently handle your request and provide you with personalized support to meet your business goals.

 

Contact Us

 

For wholesale LED lighting inquiries, please email our Wholesale Department at info@brightsourcepros.com. We value your interest in BrightSource Solutions and look forward to the possibility of partnering with you to deliver outstanding LED lighting solutions for your business.

Thank you for considering BrightSource Solutions as your wholesale LED lighting provider. We are eager to serve you and provide the best products for your business success.

Privacy & Safety

Your Privacy is Our Priority

At BrightSource Solutions, we value and respect the privacy of our users. This Privacy & Safety Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, products, and services. We are committed to being transparent and ensuring the utmost security of your data.

 

What Information We Collect

 

When you make a purchase or interact with our website, we may collect the following information:

  • Personal Information: Your name, email address, phone number, shipping address, and billing details. We use this information to process and fulfill your orders and to provide customer support.

  • Payment Information: To verify and process payments, we use third-party banking services with secure encryption.

  • Website Usage Data: We collect non-personal information, such as your IP address, browser type, device type, and pages visited, to improve your browsing experience and understand how you interact with our website.

 

How We Use Your Information

 

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, send order and shipping confirmations, and handle any returns or exchanges.

  • Customer Support: To provide assistance and address any inquiries or concerns you may have.

  • Marketing Communications: With your consent, we may send you promotional emails or updates about our products and services.

  • Website Improvement: To enhance our website, products, and services through analytical insights.

 

Data Security

 

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure socket layer (SSL) technology to encrypt sensitive data during transmission.

 

Third-Party Services

 

To facilitate various aspects of our business, we may use third-party services and tools. These services may have access to certain personal information but are bound by their respective privacy policies to handle your data securely.

 

When We Contact Users

After your purchase is completed successfully, we may contact you via email to:

  • Confirm your order details and provide shipping information.

  • Request feedback on your shopping experience and our products.

 

Age Restrictions

 

Our website and products are intended for individuals who are at least 21 years old. We do not knowingly collect personal information from individuals below this age without parental consent.

 

Changes to Privacy & Safety Policy

 

We reserve the right to update and modify this Privacy & Safety Policy as necessary. Any changes will be effective immediately upon posting on our website.

 

Contact Us

If you have any questions or concerns regarding our privacy and safety practices, please contact our customer support team at info@brightsourcepros.com. Your privacy and safety are of paramount importance to us, and we are committed to ensuring a secure and enjoyable experience for all our customers.

 

By using our website and providing your information, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy & Safety Policy. Thank you for choosing BrightSource Solutions, and we look forward to providing you with exceptional service and products.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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